Returns & Refund Policy for CreativeFlairBySana
At CreativeFlairBySana, we are committed to providing our customers with high-quality Islamic art, abstract art, and paintings that bring beauty and inspiration into your life. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please read our Returns & Refund Policy below to understand how we handle returns and refunds:
1. Returns Eligibility:
- You may be eligible for a return if you receive a damaged or defective item.
- We do not accept returns for products that have been personalized or customized unless there is a manufacturing defect.
- Returns for reasons other than damage or defects may be accepted at our discretion.
2. Reporting Damage or Defects:
- If your order arrives damaged or defective, please contact us within 7 days of receiving your order.
- To report damage or defects, please email us at [creativeflairbysana@gmail.com] with clear photos of the damaged item and your order number.
- We will review your case and provide instructions on the return process.
3. Return Process:
- Once we authorize a return, we will provide you with a return shipping address.
- Please ensure the item is securely packaged to prevent further damage during transit.
- We recommend using a trackable shipping method to return the item.
- You are responsible for the return shipping costs unless the return is due to a manufacturing defect or our error.
4. Refunds:
- Refunds will be issued once we receive and inspect the returned item.
- Refunds will be processed using the original payment method.
- Please allow up to 10 business days for your refund to be processed.
5. Custom and Personalized Orders:
- Custom and personalized orders are non-refundable unless there is a manufacturing defect or an error on our part.
6. Cancellations:
- If you wish to cancel your order, please contact us within 24 hours of placing your order. Cancellations made after this period may not be possible.
7. Contact Information:
- For all inquiries regarding returns, refunds, or cancellations, please contact us at [creativeflairbysana@gmail.com].
8. Additional Information:
- Please note that colors and appearance may vary slightly from what you see on your screen due to differences in monitor settings.
We appreciate your trust in CreativeFlairBySana, and we strive to provide you with the best shopping experience possible. If you have any questions or concerns not addressed in this policy, please don’t hesitate to reach out to us. Your satisfaction is important to us, and we will do our best to assist you.
Thank you for choosing CreativeFlairBySana for your Islamic art, abstract art, and painting needs.